Afterpay FAQs

What is Afterpay?
Afterpay is third party payment provider that allows you to order (and receive) your makeup brushes without needing to pay the whole amount upfront. We ship your order out as normal and you pay it off in fortnightly installments over 6 or 8 weeks.

Do I pay more if I use Afterpay?
No! There is no interest or added fees to use this service.
The only time you would pay a fee is if you miss a payment.
Please see Afterpay Terms & Conditions for further information about late fees.

How are the Afterpay instalments calculated?
The Afterpay installments quoted on a product represent 1/4 (25%) of that product’s current price excluding any delivery charges that may be applicable.

Delivery costs will be added into the quoted installment rate payable when you have selected your preferred delivery method at checkout, and have selected Afterpay as your preferred payment option.

Where can I find out more about Afterpay?
The Afterpay website provides a very comprehensive list of FAQs at: www.afterpay.com.au/faqs. If you still can’t find out what you need here, contact Afterpay directly by emailing info@afterpay.com.au or calling 1300 100 729.

Do I need to register with Afterpay prior to making my first Afterpay purchase with Tsok Cosmetics?
No, you simply need to choose Afterpay as your payment method at checkout.

Will I need to fill out a credit application form to use Afterpay?
No, because your Afterpay account will be linked to your nominated credit or debit card that has already been approved via your chosen credit/banking provider.

How do I select to pay using Afterpay?
Simply choose Afterpay as your payment option at the checkout

For customers using Afterpay for the first time, you will need to provide payment details as usual to complete your purchase. However, once your first Afterpay order is approved by Afterpay and you activate your account by choosing a password, your Afterpay account will be created and you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details upon checkout.

How long does it take for payment via Afterpay to be approved?
Assuming you meet all of the necessary criteria (noted below) and you don’t already have too many outstanding Afterpay orders, the approval process is instant.

Will I always be approved by Afterpay?
No, you may be declined if you have too many outstanding orders with Afterpay or in accordance with Afterpay’s terms and conditions. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 729.

How many orders can I have on the go at any one time?
This will depend on Afterpay, as they use a real time approval process.

When will my Tsok Cosmetics order (paid for using Afterpay) be sent to me?
When you pay for your Tsok Cosmetics order using Afterpay, your order will be released for processing and dispatch as per any other order paid for in full at the time of order (eg. by credit card) and you can expect to receive your parcel within 2-10 business days.

Who can use Afterpay?
At this stage Afterpay is only available to Australian customers over 18 years of age who have an Australian debit or credit card.

I ordered something using Afterpay but I need to return it, what do I do?
No problems! Just fill in a return form on our website and send it back to us just like you usually do. We are unable to offer store credit so you will receive a refund. Afterpay will look after this for us and the refund will go back to the card you have registered with them.

I want to pay my order off sooner, can I do this?
Yes! You can pay your order off early if you would like. You will need to contact Afterpay directly to arrange this.